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Articles tagged with account management

Beyond The "Alpha Split": New Ways To Distribute Work Loads

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CompleteMarkets Editor, Raymond Keating 4/30/2013 10:41:34 PM
BEYOND THE 'ALPHA SPLIT': NEW WAYS TO DISTRIBUTE WORK LOADS by Raymond Keating Check out these alternatives to the traditional alpha split of Commercial Lines service. A cus...
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Individual Planning And Goal-Setting Make Credibility, Personality Assessment Pay

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CompleteMarkets Editor, Allen Karlin 4/30/2013 10:41:34 PM
INDIVIDUAL PLANNING AND GOAL-SETTING MAKE CREDIBILITY, PERSONALITY ASSESSMENT PAY by Allen Karlin, Ph.D. Planning to succeed is a continuous process. It's not something done once for the n...
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Managing Small Commercial Accounts

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CompleteMarkets Editor, Cindy Brady 4/30/2013 12:00:00 AM
MANAGING SMALL COMMERCIAL ACCOUNTS by Cindy Brady, CIC In many agencies, 'small' Commercial accounts get over-serviced while larger accounts are under-serviced because both are treated the same. S...
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New Ways To Distribute Work Loads

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CompleteMarkets Editor 4/30/2013 10:38:27 PM
NEW WAYS TO DISTRIBUTE WORK LOADS A customer's name shouldn't matter when they're calling for assistance! Most CSRs have an assigned section of the alphabet for which they are responsib...
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