AUTOMATION/INFORMATION SYSTEMS MANAGEMENT by Tripp Leach This article will explore several questions such as: Why must agency automation be managed? What is agency automation and information s...

RENEWAL LETTER Dear (Customer Name): Your ( ) insurance is up for renewal and we'd like to take this opportunity to remind you of our commitment to your insurance program. We have provided you wit...

STAFFING SMART by Roy Phillips Agency profitability can start with well-trained, well-compensated customer service reps who know their jobs. Reasonable expense ratios can be the difference b...