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CSR's Who Sell: Should They Be Treated Like Producers?

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CompleteMarkets Editor, Virginia Bates 4/30/2013 12:00:00 AM

CSRs WHO SELL: SHOULD THEY BE TREATED LIKE PRODUCERS? by Virginia Bates Put your money where your mouth is. Whether principals and managers assume that employees unders...

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Why Do Agency Customers Complain?

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Jack Nordhaus 2/10/2014 12:00:00 AM

The No. 1 complaint from customers almost invariably involves communication . . . or lack of it. According to industry statistics,...

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client coverages

CSR's Who Sell: Should They Be Treated Like Producers?

Why Do Agency Customers Complain?