Maintenance of an effective Crisis Management Plan requires active committees with an committed membership focused on pre-crisis preparation. In addition, there should be a major commitment to continuous identification and measurement of loss exposures and an aggressive training program.

In addition to working in the business, more and more agency principals and managers are working on the business by focusing on technology and workflow improvements. The latest Future One agency survey confirms this trend ― 72% of the agents surveyed responded that core management issues for them are to make their internal operations more efficient and to use technology to conduct business with carriers more efficiently. Jeff Yates shows you how to improve agency workflows with technology.