COMPUTERIZED RECORDS: NEW E&O CONCERNS? Over the last few years, the Independent Agency System has focused on the role of automation in the agency and marketplace. Emphasis has been placed on adaptin...

THE LEGAL STATUS OF COMPUTER RECORDS 'If I become involved in a court case, will the court accept my computer records, or will I have to produce the original paper to substantiate my position?' Th...

TRACKING STAFF PERFORMANCE Insurance agents have always benefited by tracking performance. Tracking the number of leads generated in a month, sales calls made in a week, and new policies written in a...