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crm strategy

Articles tagged with crm strategy

CRM Or Marketing?

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM
CRM OR MARKETING? by Patricia Czech Customer relationship management is a broad term that includes everything from call center routers to complex analytics, and budget allocations and d...
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CRM: The 80/20 Rule

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM
CRM: THE 80/20 RULE by Patricia Czech Have you heard about the 80/20 rule of customer relationship management (CRM)? Many vendors and consultants are using this rule as a popular sales p...
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