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Articles tagged with customer service

Using Social Media: Proper Planning And Execution Makes It Work

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CompleteMarkets Editor, Curtis Pearsall 4/30/2013 10:44:08 PM
USING SOCIAL MEDIA: PROPER PLANNING AND EXECUTION MAKES IT WORK by Curtis Pearsall Youve probably heard the numbers: the overwhelming majority of Americans use some form of social...
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Walking The Talk: When An Agency’s Service Standards Fail

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Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM
WALKING THE TALK: WHEN AN AGENCYS SERVICE STANDARDS FAIL by Al Diamond Every agent with whom we speak tells us that their primary product is service. The agency provides such a high leve...
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What Gets Measured Gets Done: Enhance Internal Service

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CompleteMarkets Editor, Troy Campbell 4/30/2013 12:00:00 AM
WHAT GETS MEASURED GETS DONE: ENHANCE INTERNAL SERVICE by Troy Campbell A common complaint from customer service representatives is: 'We are ordered to provide excellent service, but when ther...
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Why Is It So Darn Easy To Say ‘No?’

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CompleteMarkets Editor, Maribeth Kusmeski 1/10/2014 12:00:00 AM
Often, there's more risk in customer service when the answer to our concerns is yes. Can you...
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World-Class Customer Service

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CompleteMarkets Editor, Pamela Millard 4/30/2013 10:42:47 PM
WORLD-CLASS CUSTOMER SERVICE by Diane Herbert and Pamela Millard What sets your agency apart? What do you do better than othe...
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Would Your Agency Impress Vince Lombardi?

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CompleteMarkets Editor, Kevin Stipe 4/30/2013 12:00:00 AM
Whether you watch the Super Bowl for the competitive drama or just for the commercials, Kevin Stipe asks you to consider these three similarities in strategy between championship caliber football teams and Best Practices insurance agencies.
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Your Web Strategy Must Change

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CompleteMarkets Editor, Steve Anderson 6/5/2013 12:00:00 AM
YOUR WEB STRATEGY MUST CHANGE by Steve Anderson Go to your agencys Web site and look at the home page. Put yourself in the mind of a random person who doesnt know your agenc...
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