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Listening: So What’s In It For Me?

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Lynn Thomas 5/29/2013 12:00:00 AM

LISTENING: SO WHATS IN IT FOR ME? by Lynn Thomas Listening differs from hearing. Hearing is passive. Listening is a learned skill its active. People remember only about ...

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The Top 10 Mistakes Employees Make With Customers

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CompleteMarkets Editor, Rebecca Morgan 4/30/2013 10:43:12 PM

THE TOP 10 MISTAKES EMPLOYEES MAKE WITH CUSTOMERS by Rebecca Morgan In 20 years of conducting customer service training, Rebecca Mo...

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ears and eyes

Listening: So What’s In It For Me?

The Top 10 Mistakes Employees Make With Customers