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Consultants: A User's Guide
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Jack Nordhaus
11/14/2014 12:00:00 AM
CONSULTANTS: A USER'S GUIDE by Jack Nordhaus, Ph.D. Everything you always wanted to know about working with a consultant. 'All is flux, nothing stays still' Heraclitus...
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Customer Service: The Wow! Factor
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CompleteMarkets Editor
, Skip Hyken
4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...
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