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Customer Service: Accentuate The Positive
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Patricia Czech
4/30/2013 12:00:00 AM
CUSTOMER SERVICE: ACCENTUATE THE POSITIVE by Patricia Czech No doubt, you've heard of the 3-11 Customer Rule. It holds that a happy customer will recommend your business to three peop...
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Train Your Staff To Handle Problems
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bill cates
4/30/2013 12:00:00 AM
TRAIN YOUR STAFF TO HANDLE PROBLEMS by Bill Cates Tell me if you agree with this statement; A relationship that has had a problem - that has been handled well - is a stro...
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