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Convey Bad News Positively

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CompleteMarkets Editor 4/30/2013 10:38:40 PM
CONVEY BAD NEWS POSITIVELY There's nothing like being the bearer of bad new. Yet this letter shows how you can inform your clients of what's going on, to position yourself as the clien...
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Successful Telephone Communication Techniques: Part 2

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CompleteMarkets Editor, Bruce Shaffer 4/30/2013 10:45:45 PM
SUCCESSFUL TELEPHONE COMMUNICATION TECHNIQUES: PART 2 by Bruce Shaffer In 'Successful Telephone Communication Techniques: Part I,' we talked about initiating a phone conversation ...
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