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‘Dress For Success’ – The Hidden Bias In The Job Interview

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CompleteMarkets Editor, Ellen Lubin-Sherman ([email protected]) 1/7/2014 12:00:00 AM

I'm going to cut right to the chase. If you're a woman, over 40 and looking...

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A Healthy Market? Perception Is Reality

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CompleteMarkets Editor, Chris Burand 4/30/2013 12:00:00 AM

A HEALTHY MARKET? PERCEPTION IS REALITY by Chris Burand A recent study by Zurich U.S. revealed what I believe could cause big problems for agents and brokers in the near future. The probl...

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Agency Valuation: Have The Fundamentals Changed?

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CompleteMarkets Editor, Bill Schoeffler 4/30/2013 10:45:23 PM

AGENCY VALUATION: HAVE THE FUNDAMENTALS CHANGED? by Bill Schoeffler Which comes first, the chicken or the egg? Theres a general perception that agency value has been increasi...

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Build Customer Confidence And Loyalty For The Long Term

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CompleteMarkets Editor, Mary Beth Bolen 4/30/2013 12:00:00 AM

BUILD CUSTOMER CONFIDENCE AND LOYALTY FOR THE LONG TERM by Mary Beth Bolen Historically, it's been fairly easy to write and renew coverage on an account for one to three years, after which th...

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Detoxifying The Work Environment

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CompleteMarkets Editor, Emily Huling 6/12/2015 12:00:00 AM

How to create a calm, cohesive, and accountable working team.
Personnel challenges are not uncommon when you’re a manager. But how does a manager know if the root of the problem lies in the employee or the manager?

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Differentiate By How You Sell

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CompleteMarkets Editor, David Taylor 4/30/2013 12:00:00 AM

Open the way to sales success with these three keys to interacting with prospects.

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How To Communicate Effectively During Crises

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CompleteMarkets Editor 4/30/2013 10:38:09 PM

HOW TO COMMUNICATE EFFECTIVELY DURING CRISES No amount of planning will prevent all emergencies, nor will it stop the media from showing up at your door when a crisis strikes. In addition to having a...

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Making Customer Surveys Work

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Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM

MAKING CUSTOMER SURVEYS WORK by Al Diamond Customer Satisfaction Surveys have not yet become popular in the insurance agency business. Too many agency owners fear, rather than look forward to, ...

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Marketing Department Versus Producer Marketing

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CompleteMarkets Editor, IIABA Virtual University Faculty IIABA Virtual University Faculty 4/30/2013 10:36:58 PM

MARKETING DEPARTMENT VERSUS PRODUCER MARKETING by the IIABA Virtual Faculty Although your agency has a Commercial marketing department, you have the option of marketing an account yourself ...

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Marketing Is A Battle Of Perception - Have You Lost?

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CompleteMarkets Editor, Chris Burand 4/30/2013 12:00:00 AM

MARKETING IS A BATTLE OF PERCEPTION - HAVE YOU LOST? by Chris Burand An agent asked me the other day how h...

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