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Why Do Agency Customers Complain?

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JackNordhaus
Jack Nordhaus 2/10/2014 12:00:00 AM
The No. 1 complaint from customers almost invariably involves communication . . . or lack of it. According to industry statistics,...
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Work Flow Procedures Manual -Personal Endorsement Procedure

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CMEditor
CompleteMarkets Editor 4/30/2013 10:40:51 PM
PERSONAL INSURANCE ENDORSEMENT PROCEDURE The ultimate goal for an automated agency would be to have endorsements processed as follows: customer calls with a change the CS...
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Work Flow Procedures Manual-Commercial Endorsement Procedure

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CMEditor
CompleteMarkets Editor 4/30/2013 10:40:51 PM
COMMERCIAL INSURANCE ENDORSEMENT PROCEDURE The ultimate goal for an automated agency would be to have endorsements processed as follows: customer calls with a change the ...
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