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Articles tagged with precedence

Agency Perpetuation: Agents Must Go Back To The Drawing Board

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CompleteMarkets Editor, Brian Burke 4/30/2013 12:00:00 AM
AGENCY PERPETUATION: AGENTS MUST GO BACK TO THE DRAWING BOARD by Brian Burke I would venture to say that 80% of the agencies represented by the readers of this column could reall...
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Creative Customer Service Hours

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CompleteMarkets Editor, Mary Beth Bolen 4/30/2013 12:00:00 AM
CREATIVE CUSTOMER SERVICE HOURS by Mary Beth Bolen Agencies have traditionally operated as other offices do. The Monday-through-Friday, 9-to-5 workday, designed for administrative operations, ...
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Future Shock: The Need For Agency Perpetuation

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CompleteMarkets Editor, Carol Hammes 4/30/2013 10:36:15 PM
FUTURE SHOCK: THE NEED FOR AGENCY PERPETUATION by Carol Hammes Very few independent agencies in this country have a written perpetuation plan. In fact, most owners have not even pro...
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Golf And Sales: Learning To Swing

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RandySchwantz
Randy Schwantz 3/10/2014 12:00:00 AM
Although golfing and selling have a lot in common, for most producers they're like night and day...
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Organizing To Support The Sales Effort

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CompleteMarkets Editor, Carol Hammes 4/30/2013 10:35:25 PM
ORGANIZING TO SUPPORT THE SALES EFFORT by Carol Hammes At some point, it becomes essential to step back from the situation and evaluate whether the organizational structure and job descr...
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Rethinking Approaches To Customer Service

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CompleteMarkets Editor, Jack Fries 4/30/2013 12:00:00 AM
RETHINKING APPROACHES TO CUSTOMER SERVICE by Jack Fries You can distinguish your customer service from other 'ME TOO' agencies by dividing the paper processing and service functions. Whet...
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