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proactive customer service
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The ‘Blended’ Customer Contact Center
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Patricia Czech
4/30/2013 12:00:00 AM
THE lsquo;BLENDED CUSTOMER CONTACT CENTER by Patricia Czech Patricia Czech examines how contact centers can respond to fluctuating traffic across multiple communication cha...
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Unleashing The Power Of Customer Care
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CompleteMarkets Editor
, JoAnna Brandi
4/30/2013 12:00:00 AM
UNLEASHING THE POWER OF CUSTOMER CARE by JoAnna Brandi Do we know who our customers really are? Do we know why they really buy from us? Do we know what their needs and desires are? Do...
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