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Customer Service Report Cards
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, Dave Kahle
4/30/2013 10:41:34 PM
CUSTOMER SERVICE REPORT CARDS by Dave Kahle Although almost every agency claims to give better service than their competition nobody seems to be able to define 'better service.' And since ...
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Wowing Employees: The Foundation To High Profits
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Lynn Thomas
5/29/2013 12:00:00 AM
WOWING EMPLOYEES: THE FOUNDATION TO HIGH PROFITS by Lynn Thomas Recently, I participated in a 10-day road show for an insurance company. During a dry run of my presentation on customer re...
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