FIRST CLAIM ACKNOWLEDGEMENT Dear (Customer Name): RE: ( ), ( ), with ( ). Thank you for reporting your recent claim so promptly. We have sent the report to (Name) today, and your claim should be ...

FRAUDBUSTERS: FIVE GOLDEN RULES FOR MINIMIZING LIABILITY IN EXPOSING FRAUD by G. Andrew Nagle Claim representatives and insurers face civil and criminal liability exposure for statements a...

THE ART OF LISTENING by Jack Burke Picture yourself at your desk shuffling through some new paperwork you've just received from one of your companies. Propped to your ear is the telephon...