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shep hyken
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Customer Service: The First Impression
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CompleteMarkets Editor
, Skip Hyken
4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE FIRST IMPRESSION by Skip Hyken It takes eight to 12 good experiences to make up for a single bad impression. To renew the confidence in a customer, yo...
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Customer Service: The Wow! Factor
This content has not been rated yet.
CompleteMarkets Editor
, Skip Hyken
4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...
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