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Customer Service: The Wow! Factor
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CompleteMarkets Editor
, Skip Hyken
4/30/2013 10:36:58 PM
CUSTOMER SERVICE: THE WOW! FACTOR by Shep Hyken The Wow! factor boils down to one thing: Exceeding the expectations of the customer. It goes beyond great customer service. In ...
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Turning Complaints Into Gold Mines
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Lynn Thomas
5/23/2013 12:00:00 AM
TURNING COMPLAINTS INTO GOLD MINES by Lynn Thomas, JD Only one client is more detrimental to your organizations well-being than the dissatisfied one who complains - and that&...
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