Professional Agency Reviews invariably reveal backlog in most of the profit centers (Personal Lines, Commercial Lines, etc.). There’s no way to do regular account reviews for Personal Lines and small Commercial Lines, because the CSR 'doesn’t have time.' In this document, Jack Fries tells you how to motivate people to eliminate backlog and provide customers with the service that they deserve.

The virtual office concept, also known as telecommuting or a mobile office, emerged as the American work force shifted from physical labor to knowledge-based work. Workers who create or manipulate information can generally perform anywhere there is a telephone, desk, chair, and computer. Technology enables the knowledge-based worker's office to be portable.

TELECOMMUTING: BRING THE WORK (BUT NOT THE RISKS) TO THE WORKER Welcome to the future of work. Telecommuting, also known as telework, uses telecommunications to allow employees to work off-site one...

WHAT EVERY AGENT SHOULD KNOW ABOUT TELECOMMUTERS by Arthur Moll I predict that within the next few years, more than half of the companies in the United States will employee one or more telecommu...