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The Top 10 Mistakes Employees Make With Customers

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CompleteMarkets Editor, Rebecca Morgan 4/30/2013 10:43:12 PM
THE TOP 10 MISTAKES EMPLOYEES MAKE WITH CUSTOMERS by Rebecca Morgan In 20 years of conducting customer service training, Rebecca Mo...
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Transition From The P/C To The Life Sale: Module Iv-C

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CompleteMarkets Editor 4/30/2013 10:40:32 PM
TRANSITION FROM THE P/C TO THE LIFE SALE: MODULE IV-C In the P/C agency, you will often find yourself with the opportunity to approach both the P/C and the Life sale at the same time wit...
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What's A Soundbite?

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CompleteMarkets Editor, Janine Reid 4/30/2013 10:44:59 PM
WHAT'S A SOUNDBITE? by Janine Reid 'I did not inhale.' 'I am not a crook.' 'Yeah, we've had fatalities before, but this is a dangerous bus...
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Will You Be Ready When A Crisis Comes?

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CompleteMarkets Editor, Janine Reid 4/30/2013 10:44:59 PM
WILL YOU BE READY WHEN A CRISIS COMES? by Janine Reid Is your company vulnerable to a crisis? Most of us would respond by saying, 'It won't happen on my watch!' Realistic...
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Work In Peace, Increase Efficiency

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
WORK IN PEACE, INCREASE EFFICIENCY by Grace Bauer Are you getting tons of interruptions every day? Are you questioning why employees are coming to you when you know that the...
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You Can Save Time And Have A Life

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
YOU CAN SAVE TIME AND HAVE A LIFE by Grace Bauer Time: We don't have enough of it, do we? Are you still working those long hours? Intellectually, we may realize that life is too short, ...
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