At 21st Century Management Consulting, we are Keynote Presentation Consulting experts who specialize in the P&C insurance industry for over 23 years. All of our work is highly customized and high touch. With a retention, referral and cross-selling solution with a 20 year proven track record of producing actionable and measurable results.
Our results-driven Keynote Presentation Program is designed to help your agency provide outstanding service that will keep your clients for life and have them regularly referring other business to your agency while cross-buying.
Keynote Presentation Consulting: Love Them or Lose Them: Customer Retention in Action!
•Creating, Keeping, and "Wow!"ing Clients Again & Again.
•Mastering Methods of Dealing with Upset and Angry Clients.
•Cross-selling for Customer Service Representatives.
•Generating Rich Referrals.
Keynote Presentation engagement can be anywhere from one hour to a few hours. This can be for senior management, an Agents’ or employees' Annual meeting, etc. All of our presentations are customized, so I will cover the areas that are most salient to you. The mainstays are:
• The trends in the insurance industry
• The powerful economics of Client retention
• The insurance industry’s rework and acquisition costs, which are the highest of any industry
• Referrals and Cross-selling, the primary ways to obtain high quality new business
• The role of the insurance agent has changed to an advisor role. There is no difference between an insurance agent and a doctor or dentist - they all are advisors and have expertise.
• Complaints as gold mines
• Client segmentation
• The four stages of a Client relationship
• The importance of focusing on your "A" Clients
• Being nothing less than "absolutely delightful every day