Your small business insurance may cover data breaches, auto accidents and weather damage. To get reimbursed, though, you need to file a claim. Use these six steps to ensure your insurance claim is processed quickly and properly.
How to file an insurance claim
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Contact your insurance agent immediately.
Before you touch anything, contact your insurance agent. They need to see the full picture of the damage to advise you and to ensure you receive the benefits you’re entitled to. Many insurers use quick-response teams that specialize in assessing damage and starting claims quickly.
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Document all damages.
If you must move inventory or make emergency repairs to prevent further loss, do so—but always take photos or a video before you move or fix anything when possible. Small details, such as where a chair sat when the office flooded, can affect your claim.
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Assemble witnesses.
Eye-witness accounts of accidents or events support your claim. Ask witnesses to describe what they saw so you have statements that verify the incident.
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Save all damaged goods.
Keep physical evidence such as faulty equipment or damaged materials rather than throwing them away; the insurer may need to inspect these items as part of the claim.
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Know what your policy covers.
Understand your policy’s limits and exclusions. Some policies exclude certain natural disasters or incidents involving personal vehicles, so verify coverage before pursuing a claim you expect to be denied.
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Appeal an unfair insurance estimate.
If the initial estimate is lower than expected, you can request a review or a second opinion from an impartial inspector to help get the amount you deserve.
If you want professional assistance coordinating the inspection and paperwork, consider services such as Claims Management Services for Property Insurance to help manage the process.
For help with broader commercial claims and policy coordination, see Streamlining Claims Management Services for General Commercial Insurance.
Take these steps when you file an insurance claim to help your agent process it as quickly as possible so you can return to business as normal. While you’re reviewing procedures, be sure to ask your agent about coverage gaps and whether your current policies provide adequate protection.
Frequently Asked Questions
How quickly should I report a claim?
Report a claim to your insurer as soon as possible—many policies require prompt notice to avoid denial or reduced benefits.
What evidence should I collect after an incident?
Collect photos or video, witness statements, receipts for emergency repairs, and any damaged items the insurer may want to inspect.
Can I make temporary repairs before the insurer inspects?
Yes—if repairs are needed to prevent further damage, make them, but document the condition with photos beforehand and keep receipts.
What if the insurer’s estimate is too low?
You can request a reinspection, provide additional documentation, or obtain an independent estimate to support an appeal.
Should I keep damaged property?
Do not discard damaged property until the insurer confirms it is no longer needed for the claim investigation.