Using the American Society of Safety Engineers (ASSE) crisis management plan guidelines can go far to improve safety and security in your workplace. To make the most effective use of the guidelines, ASSE recommends taking these steps:
For coverage considerations related to emergency facilities, see Crisis Centers Insurance.
Workplace crisis planning steps
- Reassure employees that safety measures are being taken for their protection.
- Report unusual or suspicious activity or strangers in or near the facility to authorities; if immediate attention is warranted, call 911.
- Urge employees and their families to be aware of their surroundings.
- Increase security and surveillance activities and enhance outdoor lighting; check the IDs of everyone entering the building.
- Update the company emergency response plan regularly and review it with employees. Make sure that all necessary contact names and numbers are correct and easily accessible.
- Consider upgrading in-house emergency services capability to EMT or 40-hour First Responder.
- Offer employees escorts to parking lots and public transportation.
- Share your response plan with local municipalities and emergency response units.
- Help employees get information during a crisis by making a news network available on breaks.
Our risk management professionals would be happy to help you implement workplace crisis planning. We can also advise on preparedness for digital threats to operations; see Cybersecurity Threats and Workplace Safety. Talk to an agent
Frequently Asked Questions
What is a crisis management plan?
A crisis management plan is a documented set of procedures and contact information designed to guide an organization during emergencies to protect people and property.
How often should we review our emergency response plan?
Review the plan at least annually and after any significant operational change, drill, or incident to keep contact details and procedures current.
Should employees be trained on the plan?
Yes. Regular training and drills help employees understand roles, reduce confusion during an event, and improve response times.
Who should be involved in developing the plan?
Include safety officers, facility managers, HR, security personnel, and local emergency responders to ensure the plan is practical and coordinated.