Work Flow Procedures Manual -Personal Binder Billing Agency Bill

1. If possible, CSR/Marketer obtains a renewal policy number from the company. If none is available, assign a binder number.

2. CSR/Marketer produces an invoice billing for the exact or estimated premium; also, prepares finance agreement, if necessary. The due date should be no later than the effective date of the policy.

3. CSR/Marketer issues binder of insurance for each policy. The binder should be written to conform with the individual company's guidelines and also contain the proper language regarding coverages and exclusions.

4. CSR/Marketer issues all certificates of insurance required. The certificates should be written to conform with the individual company's guidelines and also contain the proper language regarding coverages and exclusions.

5. CSR/Marketer generates all necessary auto ID cards

6. CSR/Marketer mails binder billing, finance agreement, certificate copies, auto ID cards and binder along with Cover Letter to customer and records these transactions in customer note pad.

Dear :

I am pleased that you have decided to place your ____ with ____. We have enclosed the following information for your to retain pending the issuance of the policies and forms which you requested:

Would you please sign the attached form/application/finance agreement and return it/them to me in the enclosed envelope. It is necessary that we receive this information within 7 days so I would ask that you give them your immediate attention.

Sincerely,

7. CSR/Marketer sends certificates of insurance and binders to appropriate parties using Cover Letter and records transaction in customer's note pad.

Dear :

Re:

Enclosed please find the binder/certificate of insurance for your above captioned customer. Should you have any questions regarding the attached, please call us at your convenience.

Sincerely,

8. CSR/Marketer sends copies of certificates and binders to company using Cover Letter and records transaction in customer's note pad.

Dear :

Enclosed is a binder issued to _____ for _____ . You will also find enclosed the application/renewal request. Please issue a policy and forward to us as soon as possible.

Thank you for your prompt attention.

Sincerely,

Enclosure

9. CSR/Marketer establishes a 14 day follow up date to check for receipt of binder billed premium.

10. CSR/Marketer establishes suspense for receipt of policy. The suspense should be 7 to 10 days prior to the expiration of the binder. If policy is not received by the expiration of the binder, new certificates, auto ID cards and binders must be issued in accordance with the aforementioned procedures.

11. CSR/Marketer receives policy & checks it for accuracy.

12. If policy is incorrect, CSR/Marketer requests necessary endorsements and records transaction in customer's note pad. (Also, see Endorsement Procedure <>)

13. If policy is correct CSR/Marketer

14. CSR/Marketer calls customer, reviews renewal and asks for referrals.

15. CSR/Marketer deletes all unnecessary follow up dates