CSR: Hello, may I please speak with (PROSPECT NAME)?
PROSPECT: Speaking.
CSR: (PROSPECT NAME), you may remember that we talked briefly about your insurance plans in (MONTH). At that time, I promised that I would contact you 30 days in advance of your renewal. You indicated your (TYPE) coverage expires on (DATE).
The purpose of my call today is to ask you some questions about your present policy so I may provide you with a coverage and price comparison.
(Go into quote comparisons.)