KEEP THE HUMAN TOUCH IN CUSTOMER SERVICE by Jack Fries For better or worse, electronic commerce is changing the relationship between consumers and vendors. It's often for the worse in cu...

KEEP YOUR CLIENTS OUT OF HARMS WAY by Curt Pearsall Lessons from natural disasters can help you protect your clients -- and minimize your E&O exposure. Although your clients mig...

KEEPING ACCOUNTS You work for maximum efficiency. You spend a lot of effort on improving service and getting leads, and you streamline your time by discarding dead-end business, such as cancell...

Nearly all agency systems and procedures revolve around the use of Agency Management Systems and other third-party software. Proper training and usage of these systems will result in reducing Errors and Omissions losses. There are nine steps that an agency should take.

KEY ELEMENTS OF AN EFFECTIVE WORKERS COMPENSATION CLAIM AUDIT by George Kingston During a recent review of a large corporation's insured Workers Compensation program, we interviewed the insurance b...

Buying a property or vehicle abroad is an exciting venture that comes with its share of potential pitfalls. One issue that is easy to overlook is buying insurance in a different language. Let’s look at some of the main points to remember when you need to take out insurance in a second language.

Are you considering getting an insurance policy? An insurance policy is a term which is common to adults, and most of them don't even know that they already own one. Whether it is life, home, car, renters, or any other type of insurance, people generally go for them. The insurance companies also launch different schemes to attract the masses.

With so many options, it becomes difficult to choose the right policy. In the process of choosing, people make various mistakes. Here, we'll focus is on the different mistakes people make while buying a home insurance and life insurance policy. If these mistakes are considered and prevented, then policy buyers can save a big chunk of money and can get what they actually pay for.

KEYS TO FINANCIAL MANAGEMENT SUCCESS by Catherine Oak Following these six guidelines will help keep your agency in fine financial fettle. Owners are usually oriented toward sales...

KNOWLEDGE = ACTION by Curtis Pearsall The other day I was travelling with a good friend who happens to be an extremely professional insurance agent. On the way to lunch, we passed a funeral home...

The use of alternative dispute resolution (ADR) by the insurance industry might not be new, but a growing number of...