PERSONAL INSURANCE
RENEWAL PROCEDURE
DIRECT BILL
1. 60 days prior to expiration run expiration list.
2. Using mail merge capabilities of the system, generate personal lines direct bill Letter
Dear :
I am in the process of renewing your _____ policy which expires on ________.
In order for me to provide you the most comprehensive coverage at the most competitive price, I ask that you please complete the enclosed Personal Insurance Renewal Review and return it to me within 10 days.
Should you wish to review this with me in person or on the phone, I will be available from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m. Monday through Friday.
Sincerely,
Enclosure
3. Attach Letter to Personal Lines Renewal Review Form and mail to client.
By taking a few minutes to fill out and return this brief checklist, you can help make sure that your insurance coverage is up-to-date and complete.
FAMILY RISK QUESTIONNAIRE
| Name | |
| Address | |
| City | |
| State | |
| Zip | |
| Home Phone | |
| Bus.Phone | |
AUTOMOBILE/HOME
| Yes | No | |
| | |
| | 1. Would you consider increasing your deductibles to lower your premium? |
| | 2. Do we presently insure all of the vehicles of your household? If not, how many do we insure? ________ of ________ vehicles. |
| | 3. Are all of the licensed drivers in your household listed on your Auto policy? |
| | 4. Would you like to include your car stereo (if mounted under the dash), car phone, CB, or two-way radio on your Auto policy for an additional premium? |
| | 5. If you own a pickup or a van, does it contain any customized equipment? |
| | 6. Do you own a pickup camper unit or camper shell? |
| | 7. Do you own minibikes, mopeds, or motorcycles? If so, how many? |
| | 8. Do you have vehicles furnished for your regular use that you do not own, such as a company car? If so, how many? |
| | 9. Do you want rental reimbursement coverage in the event that your car is damaged in an accident? |
HOMEOWNERS/RENTERS
| Yes | No | |
| | 1. Do you own any antiques, fine arts, silverware, or collections such as unique dishes, figurines, and so on? |
| | 2. Do you own any jewelry? |
| | 3. Furs? |
| | 4. Valuable camera equipment? |
| | 5. Do you frequently carry, or keep in your home, more than $200 cash? |
| | 6. Do you have a coin or stamp collection? |
| | 7. Do you own any guns? |
| | 8. Would you prefer to cover your personal belongings for their full replacement value (i.e., no deduction for depreciation?) |
| | 9. Would you be interested in adding Earthquake or Flood insurance to your Homeowners protection? |
| | 10.Do you presently have either a burglar, fire or smoke alarm in your home? |
| | 11.Would you like an estimate of your home's replacement cost at today's prices? |
| | 12.Do you own a second home or any other real property, such as a mountain cabin or farm property? |
| | 13.Are you presently engaged in any form of farming or ranching? |
| | 14.Do you conduct any business or give private lessons in your home? |
| | 15.Do you own any boats, motorbikes, or other recreational vehicles, such as snowmobiles or golf carts? |
| | 16.Would you be interested in any Umbrella or Excess Liability policy that extends your Auto and Homeowners liability coverage to $1 million or more? |
| | NOTE: COVERAGE FOR QUESTIONS 1-7 MAY BE LIMITED OR EXCLUDED UNDER YOUR PRESENT POLICY. |
| Yes | No | |
| | |
| | 1. Do you have Disability income insurance in case you become sick or disabled? |
| | 2. Are you concerned about estate taxes? |
| | 3. Do you have a Mortgage Redemption insurance policy (which pays off your house in the event of your death)? |
| | 4. Are all members of your family protected by Life insurance? |
| | 5. Would you like a review of beneficiaries, ownership, and cash values (if any) of your Life insurance policies? |
| | 6. Do you have a retirement or pension plan? |
| | 7. Are you self-employed? If so, have you heard about Keogh retirement plans, and would you like to know more? |
| | 8. Are you aware that Accidental Death and Disability insurance for you and your family is available at a low cost? |
| | 9. Is your Health Insurance up to date? (Consider recent increases in hospital rates). |
| | 10. Are you interested in discussing Life insurance within the next year? |
| | 11. If you are a self-employed professional, do you have Property Liability add Professional Liability or Malpractice insurance? |
4. When policy is received, review for any mistakes and order any changes dictated by the renewal review form or otherwise indicated by the customer.
5. If any changes are required, order from company and set up suspense in computer (see endorsement procedure).
- Input updated data into computer (make sure data is exactly the same in the computer as it is on the customer's policy).
- Indicate the proper processing of the renewal by crossing the item off master expiration list.