THE HIGH COST OF EMPLOYEE TURNOVER by Don Phin Money has little to do with turnover. Most surveys have found that satisfied employees wont leave a job unless theyre offered a r...

The changing marketplace is presenting several new pressures and challenges for the owners of independent agencies. The success...

MANAGING PERSONAL LINES by Carol Hammes Continuing fierce competition in commercial lines is making the personal lines niche look much more attractive to those agencies searching for viable growth...

WOWING EMPLOYEES: THE FOUNDATION TO HIGH PROFITS by Lynn Thomas Recently, I participated in a 10-day road show for an insurance company. During a dry run of my presentation on customer re...