HOTELS AND MOTELS - 'ACCIDENTS CAN HAPPEN' UNFORTUNATELY, ACCIDENTS DO HAPPEN Dear (Customer Name): A swimmer slips on a wet poolside surface . . . a lodger inadvertently causes a small...

HOW TO USE CONSULTANTS by Al Diamond Sooner or later, many agencies realize that they have problems that only an objective outsider can help resolve. Time to work with a...

The sale of Life insurance to Personal Lines Property/Casualty customers has long been an issue with traditional independent insurance agents and brokers. There are very few agencies that haven’t tried, at one time or another, to develop a program to cross-sell Life, Health, or Disability to existing customers. Many agencies have even hired a “Life Person,” only to end up with a big expense and little income to show for the effort. This has only added to the frustration of the agency owners. So what’s the answer?

Ergonomics expert John Quain offers these recommendations for keeping computer-induced, repetitive-stress injuries (RSI) at bay: Get up and walk around...

PLANNING YOUR FUTURE: HOW TO CHOOSE A CONSULTANT by Emily Huling What are your specific challenges? Mergers? Acquisitions? Finding qualified personnel? Marketing strategies? Automatio...

PRODUCER SUCCESS LESSON 3:

Nothing happens until somebody sells something. To make sales happen, IMMS.com Key Sales Consultant Randy Schwantz has created a comprehensive series of 43 Producer Success Lessons. Used singly or in combination, these powerful tools can help your producers build their skills - and grow their sales.

REVIEW AND RENEW: CLIENT SERVICE AS A RETENTION TOOL Today's busy consumer prefers one-stop shopping to running around town in search of...

SHOULD CSRs SELL? by Joanna Brandi Although most customer service reps don't like to sell, they love to help and to be useful. If you ask them if they would feel good if...