Are You Wilting Yet?

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If you're feeling yourself wilt on the job and think that you might be falling into a bad situation, take a break. Don't let things get out of hand. Grace Bauer shows you how to work out a system that will actually make you want to go back to work.  

  

Wilting isn't the word. Burned out is a lot closer. A few weeks ago I was ready to throw in the towel. I was too burned out. I felt like I wanted to strangle some of the people I worked with and just couldn't take it any more. So I decided to take a break and work things out — and I felt a lot better!

 

DON'T LET IT GO THAT FAR

  

See the signs ahead of time. I didn't realize how serious the signs were until I took a break. I, of course, didn't want to work. I wasn't patient with my clients. I couldn't even bear to talk to anyone. I dreaded each call. If this is you, do something before it's too late.

  

TAKE A BREAK

  

I don't care what you do, but take some sort of a break. I took a week off. I still met with my customers, but eliminated my proposal appointments and all other work. I worked each day, but had mainly the afternoons off. Unfortunately, I ended up getting a bad cold and had to rest a lot, which was probably a result of my being burned out. Also, I was in Seattle, where it rained almost every day and was pretty cold. It really wasn't such a great week off at all.

  

Believe it or not, even though I had a crummy week, I actually felt like getting back to work full time. I felt like a new person. I was totally shocked. I never thought that I could feel this good. Just taking a break made a tremendous change in my outlook. What a surprise!

  

WORK THINGS OUT

  

Before I even got back to work, I noticed myself starting to work things out. Yes, all those little irritations that were bothering me. I told myself, “I don't want to go back to work doing what I did before. I need to make a change.” I started creating solutions for those little irritations. For example, my suspense list was getting way out of hand. I'd just look at it every day and get a pit in the bottom of my stomach. The list went on forever. So I came up with a new procedure. At the end of the day, I now review my suspense and code those tasks that I absolutely have to do the next day. My list of more 100 went down to about 15 to 20.

  

A second example is that I have a habit of working at my desk from morning until late in the day. I don't take breaks and sometimes even skip lunch. I decided to start walking away from my desk at least once every hour or hour and a half. After I've finished a project or feel the sense of having enough, I do something entirely different and walk away from my desk.

  

My suspense system is the key to my day. I've separated my suspense activities by categories, creating a master daily checklist. The categories in my checklist include: 8:00 a.m. voicemail; morning phone calls; 11:00 a.m. voicemail; afternoon phone calls and e-mails, “other,” and “end of day.” At 8:00 a.m. I check my voicemail; in the mornings, I check and return all phone calls; at 11:00 a.m., I check my voicemail again. In the afternoon, I view and return all e-mails, complete any special projects under “other,” and then perform my “end of day.” This process begins by writing the time that I need to start work the next day, since I have phone call appointments 15 and 30 minutes apart. I then review all tasks under each master list category to identify which calls, e-mails, and projects absolutely must be done. This way, I'm always prepared for the next day.

  

Finding solutions to these little irritations made a huge difference in my outlook on work.

  

If you're feeling yourself wilt on the job and think that you might be falling into a similar situation, take a break. Don't let things get out of hand. Work out a system and you'll definitely be far better off — you'll actually want to go back to work.

Grace Bauer helps insurance agencies put together customized insurance procedural manuals to secure consistency, protect against errors and omissions, attain security, and increase efficiency. She can be reached at (800) 896-4226, or e-mail [email protected].
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