If you offer a policy review, your agency must be prepared to handle responses. The first 10 seconds of a phone call may be crucial in forming the caller's impression of your professionalism. Depending on the agency's system for routing incoming calls, we advise that Life calls be handled by Life staff. In emergency situations, enough information should be obtained on the first call to enable the Life producer to reach the caller again, even if communications are difficult; don't lose the caller!
The form shown covers more information than necessary to be covered on the phone, but as a minimum, the starred items (*) should be obtained by the person taking the call. When the Life producer sees the prospect, he or she should have policy-receipt forms in exchange for any policies, as well as letters-of-authorization forms which authorizes the producer to obtain information on the policyholder's behalf. And, of course, the producer should also have policy-quoting and application-writing materials.
TELEPHONE INQUIRY FOR LIFE POLICY REVIEW
- Name ___________________________________________________________________
- Phone: Home (____)______________________ Work (____)_______________________
- Birthdate ________/________/________
Present policy(ies) #1 #2 #3
Face amount (appr.) ________________ ________________ __________________
Premium/mode ________________ ________________ __________________
Next premium due date ________________ ________________ __________________
Issue date (approx.) ________________ ________________ __________________
Type of policy (O.L., U.L., Term, etc.) ____________________________________________
Carrier ______________________________________________________________________
( ) Smoker ( ) Nonsmoker
( ) Male ( ) Female
Overall health: ( ) Excellent ( ) Good ( ) Fair ( ) Poor
Agent-of-record letter: ( ) Discussed ( ) OK ( ) Not discussed
Appointment set for:
Date: _______/_______/________ Time: _________________________________
Address:________________________________________________________________
City _____________________________________ State _______ ZIP _____________
Phone: ( ) Home ______________________ ( ) Work ___________________________
Employer: ______________________________________________________________
Prospect's title: __________________________________________________________
( ) Discussed employee benefits
( ) Pick up employee-benefits booklet
( ) Pick up last premium notice(s)
( ) Pick up recent: ( ) dividend ( ) policy loan
( ) cash-value information
( ) Policies to be picked up / receipted