IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
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Customer Service

Don't Lose Your Way When Navigating Customer Currents

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AlDiamond1
DON'T LOSE YOUR WAY WHEN NAVIGATING CUSTOMER CURRENTS by Al Diamond Recently, the people at Motorola, the electronics giant, announced that they had 'lost their way.' This innovative c...

Dwelling Replacement Cost Form

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DWELLING REPLACEMENT COST FORM NAME: LOCATION ADDRESS: ...

E&O: Maintaining Suspense Systems

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E&O: MAINTAINING SUSPENSE SYSTEMS by Patricia Alexander Although suspense/follow-up is a big issue when it comes to E&O, there's very little in print about the importance of effectiv...

Education/Training

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EDUCATION/TRAINING INTRODUCTION A professional work force should be the goal of any organization, especially the insurance agency, which is engaged in a highly competitive business....

Effective E-Mail Newsletter Marketing

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EFFECTIVE E-MAIL NEWSLETTER MARKETING by Steve Anderson Executing some delicate dance steps can help ensure that your e-mails are read. Use these 10 tweaks...

Effective Goal Reaching

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RandySchwantz
The key to achieving anything is to have a plan. More important, you need a plan you believe will work. Companies are willing to pay for sales training because it increases sales, meaning more money.

Effective Use Of Service Centers

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EFFECTIVE USE OF SERVICE CENTERS by Annie Knox Implementing these steps by Annie Knox will help you to realize the benefits of placing business in a service center, and make the use of serv...

Times have certainly changed. It wasn’t so long ago that you could open your doors and find a steady stream of customers ready to buy whatever you offered them. If they liked your company, they were loyal 'customers for life.'

Eight Ways To Get Serious About Making Sales In Today’S Economy

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JohnGraham
EIGHT WAYS TO GET SERIOUS ABOUT MAKING SALES IN TODAYS ECONOMY by John Graham These eight selling lessons can apply in any economy. Stunned. Confused. Shocked. These thr...

Eliminate Customer Service Nightmares With "Carre"

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ELIMINATE CUSTOMER SERVICE NIGHTMARES WITH 'CARRE' by Jack Fries Wouldnt it great if you could get all of your customers to come back every year? For starters, you should put '...

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