IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
Communications Marketing
Customer Service Planning
Finance/Accounting Risk Management 
Human Resources Selling
Legal and E&O  Technology
Life/Financial Services Glossaries
Management  Resources & Links

General Articles

E&O-Proofing Your Agency: 25 Tips For Little Or No Cost!

This content has not been rated yet.

CMEditor
E&O-PROOFING YOUR AGENCY: 25 TIPS FOR LITTLE OR NO COST! by Ken Buehler E&O incidents are on the rise. We've entered an era where it seems that any uncovered loss creates a problem. In a hard mar...

Effective Goal Reaching

This content has not been rated yet.

RandySchwantz
EFFECTIVE GOAL REACHING by Randy Schwantz Follow this four-step planning strategy to reach your goals. The key to achieving anything is to have a plan. More important, you need a ...

Eight Ways To Get Serious About Making Sales In Today’S Economy

This content has not been rated yet.

JohnGraham
EIGHT WAYS TO GET SERIOUS ABOUT MAKING SALES IN TODAYS ECONOMY by John Graham These eight selling lessons can apply in any economy. Stunned. Confused. Shocked. These thr...

Eleven Workers Compensation Issues

This content has not been rated yet.

CMEditor
ELEVEN WORKERS COMPENSATION ISSUES by Preston Diamond When the nations legislative landscape was dominated by health care reform and relatively stable Workers Compensation rates in...

Eliminate Customer Service Nightmares With "Carre"

This content has not been rated yet.

CMEditor
ELIMINATE CUSTOMER SERVICE NIGHTMARES WITH 'CARRE' by Jack Fries Wouldnt it great if you could get all of your customers to come back every year? For starters, you should put '...

E-Marketing Strategies That Are More Bricks Than Clicks

This content has not been rated yet.

JohnGraham
E-MARKETING STRATEGIES THAT ARE MORE BRICKS THAN CLICKS by John Graham Although every business should be taking full ad...

Employee Conduct And The Ada Act

This content has not been rated yet.

DonPhin
EMPLOYEE CONDUCT AND THE AMERICANS WITH DISABILITIES ACT by Don Phin Most employees with disabilities can maintain acceptable conduct in the workplace. However, on occasion, some employee...

Employee Motivation

This content has not been rated yet.

CMEditor
Most workplace accidents occur in 'safe' workplaces. Why? Employee error.

What can you do? Employee motivation.

This article tells you to develop and implement an employee motivation program.

Employee Motivation: What Works

This content has not been rated yet.

CMEditor
EMPLOYEE MOTIVATION: WHAT WORKS by Chris Burand How do you motivate employees? Chris Burand has made several basic observations over the years about what works in this area a...

Employee Performance: You Get What You Focus On

This content has not been rated yet.

DonPhin
Whether children or adults, people will live up to others' expectations of them. What are your employee evaluations telling your employees? How are these appraisals affecting their performance? In this document, Don Phin examines how employees react to performance evaluations, personally and professionally.

Search Articles/Libraries 
Select a Category
Choose a Content Package