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What Businesses Can Learn From Recent Corporate Scandals

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CompleteMarkets Editor, Janine Reid 4/30/2013 10:44:59 PM

WHAT BUSINESSES CAN LEARN FROM RECENT CORPORATE SCANDALS by Janine Reid Scandals and controversy can devastate a company regardless of size. Janine Reid examines these crise...

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What Do Clients Need? That Depends On The Client

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CompleteMarkets Editor, Mary Beth Bolen 4/30/2013 12:00:00 AM

WHAT DO CLIENTS NEED? THAT DEPENDS ON THE CLIENT by Mary Beth Bolen Your job title is customer service representative (or customer service agent) -- but just what does that mean? What is the ex...

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What Do Customers Want?

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CompleteMarkets Editor, Chris Burand 4/30/2013 12:00:00 AM

WHAT DO CUSTOMERS WANT? by Chris Burand Visitors to www.ebix.com , an insurance portal Web site, were asked what their top concern was in purchasing insurance. As many as 56% of respond...

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What Does An Agency Owe Its Producers?

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CompleteMarkets Editor, Chris Burand 4/30/2013 12:00:00 AM

WHAT DOES AN AGENCY OWE ITS PRODUCERS? by Chris Burand This is the softest market the P/C industry has ever experienced. To thrive, agencies must eliminate waste, work harder, and work sm...

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What Gets Measured Gets Done: Enhance Internal Service

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CompleteMarkets Editor, Troy Campbell 4/30/2013 12:00:00 AM

WHAT GETS MEASURED GETS DONE: ENHANCE INTERNAL SERVICE by Troy Campbell A common complaint from customer service representatives is: 'We are ordered to provide excellent service, but when ther...

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What Is An Agency Worth?

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CompleteMarkets Editor, Roy Phillips 4/30/2013 10:44:36 PM

WHAT IS AN AGENCY WORTH? by Roy Phillips, CIC, CPIA Check out these four ways of determining an agencys value. Agency management cons...

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What Is An Agency Worth?

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CompleteMarkets Editor, Roy Phillips 4/30/2013 10:44:36 PM

WHAT IS AN AGENCY WORTH? by Roy Phillips, CIC, CPIA Agency management consultants are often asked, 'What is the value of an independent insurance agency?' During the 15-plus...

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What Is Your Agency Worth? A 'Magic Formula'-Plus 10 Ways To Maximize Value

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CompleteMarkets Editor, Blaine Price 4/30/2013 10:44:59 PM

WHAT IS YOUR AGENCY WORTH? A 'MAGIC FORMULA'-PLUS 10 WAYS TO MAXIMIZE VALUE by Blaine Price, CPCU, CIC 'What are agencies selling for today?' is a question frequently heard by agency busine...

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What It Takes To Make The Sale: Buyer Behavior In A Wired World

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CompleteMarkets Editor, John Graham 4/30/2013 12:00:00 AM

Selling today is filled with contradictions. E-mail enhances our connectivity, but the number of E-mail messages is often so overwhelming that they go unanswered. Voice mail brings us together, but voice mailboxes are often clogged.

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What Makes A Great Firm

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CompleteMarkets Editor, Catherine Oak 4/30/2013 10:43:49 PM

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