IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
Communications Marketing
Customer Service Planning
Finance/Accounting Risk Management 
Human Resources Selling
Legal and E&O  Technology
Life/Financial Services Glossaries
Management  Resources & Links

Management

What's A Customer Worth?

This content has not been rated yet.

AlDiamond1
WHAT'S A CUSTOMER WORTH? by Al Diamond You work hard to sell insurance to new customers, we all know that, and that is why we pay for marketing and advertising to prospects, the general public...

WHATS A LIQUIDITY RATIO AND WHY SHOULD IT BE IMPORTANT FOR AN INSURANCE AGENT? by Al Diamond Evaluating your operating statement provides an excellent snapshot of your agencys...

What's A Soundbite?

This content has not been rated yet.

CMEditor
WHAT'S A SOUNDBITE? by Janine Reid 'I did not inhale.' 'I am not a crook.' 'Yeah, we've had fatalities before, but this is a dangerous bus...

What's So Bad About Loss-Ratio-Based Contingencies?

This content has not been rated yet.

CMEditor
WHAT'S SO BAD ABOUT LOSS-RATIO-BASED CONTINGENCIES? by Chris Burand This type of contingency contract makes sense for agents, companies and consumers. Since October 2004...

What's Your 'Ped Count'?

This content has not been rated yet.

CMEditor
What is your profit per employee per department (PED)? What has been your trend in PED over the last three years?...

When A Career Turns Into A Life Sentence

This content has not been rated yet.

AlDiamond1
WHEN A CAREER TURNS INTO A LIFE SENTENCE by Al Diamond If you're thinking about transferring your agency to younger family members, make sure that you're helping them into...

When Big Really Is Better Than Huge

This content has not been rated yet.

CMEditor
WHEN BIG REALLY IS BETTER THAN HUGE by Chris Burand Companies today are pushing, requesting, cajoling, and demanding that their agents produce bigger and bigge...

White Only!

This content has not been rated yet.

CMEditor
WHITE ONLY! by Mike Manes This document by Mike Manes isnt as controversial as you might think, or is it? Without giving anything away, it depends on how you feel about hone...

Who Are The Decision-Makers?

This content has not been rated yet.

CMEditor
See the woman on the left? Would you walk into her office and start chatting about the traffic or the weather? Would you try to engage her in...

Who’s Really In Charge Of Your Agency?

This content has not been rated yet.

CMEditor
WHOS REALLY IN CHARGE OF YOUR AGENCY? by Ted Baker Adapted from a presentation at the AMS Users Group 2007 National Conference. Before we get started, Ill ...

Search Articles/Libraries 
Select a Category
Choose a Content Package