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Six Steps To Protect ‘Contingent Workers’ – And Your Business

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SIX STEPS TO PROTECT lsquo;CONTINGENT WORKERS - AND YOUR BUSINESS If youre using contingent workers on a part-time, temporary, or contract basi...

Starting A Workplace Safety And Hazard Communication Program

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1. PURPOSE 1.1 The purpose of public safety policies and procedures is to protect the public from...

Stewardship Reports — An Antidote To Market Insanity: Part I

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STEWARDSHIP REPORTS AN ANTIDOTE TO MARKET INSANITY: PART I by Rob Ekern First in a two-part series, this document by Rob Ekern explains what a Stewardship report is and...

Super Service: A Process, Not A Project

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SUPER SERVICE: A PROCESS, NOT A PROJECT by George Nordhaus We often see 'service' as a magic word-the 'open sesame' that will somehow ensure customer retention and build bottom-line profits....

The Eight Deadliest Words And Phrases In Insurance

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THE EIGHT DEADLIEST WORDS AND PHRASES IN INSURANCE by Gary Blake Many of us become so dependent on templates and fill-in-the-blank processes for communicating that we sometimes overlook the ...

USE ELECTRONIC FILING TO BOOST SALES, CUT COSTS, AND IMPROVE SERVICE by Jack Fries If youre not paperless, your agency, employees, and especially your customers, are ...

What Makes You Special?

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WHAT MAKES YOU SPECIAL? by Pegi Flahault 'So, tell me a little about yourself.' Remember how important an intelligent and succinct response to that question was when you were out job ...

Whatever Happened To P-Commerce?

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Does the sterile anonymity of Internet-commerce and 1-800-BUY-THIS leave you a little cold? In this document, Emily Huling reminds us not to lose our human touch when conducting business in person. Her observations provide useful insights for anyone in your firm who interacts with clients.

Why Accounting Procedures?

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WHY ACCOUNTING PROCEDURES? by Grace Bauer Its time to start thinking about the importance of the accounting department. Accounting plays a critical role in running your ...

Why Do Agency Customers Complain?

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JackNordhaus
The No. 1 complaint from customers almost invariably involves communication . . . or lack of it. According to industry statistics,...

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