hour

Articles tagged with hour


100% Quality Service Standards

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What's your agency's standard for quality? It seems unrealistic to expect quality standards of 100% . . . after all, nobody's perfect. Wouldn't life be a lot easier and less stressful if everyone accepted a certain amount of predictable human frailty and built in a margin for error? It could even be called something impressive and positive sounding-'acceptable quality level,' for example.

Agency Management: The Great Compromise

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AGENCY MANAGEMENT: THE GREAT COMPROMISE by Chris Burand Chris Burand defines the great compromise as working smarter, rather than harder. Of course, 12 hours of working smarter is alwa...

Agents Underestimate Their Self-Worth

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The cost of professional services continues to escalate, with partners in top CPA firms billing hourly rates of $400 or more, and partners in top law firms billing at rates even higher. Could a CPA or a lawyer really be worth that kind of money? How about an insurance agent? Kevin Stipe helps you to determine your effective hourly rate and its potential influence on your daily activities.

Are Csrs ‘Exempt’ Employees?

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ARE CSRS lsquo;EXEMPT EMPLOYEES? by Judi Newman and the IIABA Virtual Faculty Is the customer service representative (CSR) position in an insurance agency considered ...

Are You Wilting Yet?

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ARE YOU WILTING YET? by Grace Bauer If you're feeling yourself wilt on the job and think that you might be f...

Backlog! Are You Keeping Up?

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BACKLOG! ARE YOU KEEPING UP? by Grace Bauer Does your office have a serious backlog problem? If you answered 'no' to this question, think again! Most of the offices I talk to every...

Calculating "Bonus" Overtime Wages

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DonPhin
CALCULATING lsquo;BONUS OVERTIME WAGES by Don Phin Many employers are freezing wages, telling employees that any additional pay will come in the form of a bonus if the...

Computer Ergonomics

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COMPUTER ERGONOMICS The advent of advanced computer systems did not make your life easier. More became expected of you! At first things seemed easier. You no longer had to get up and pul...

Cybercises-No Pain, All Gain

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CYBERCISES-NO PAIN, ALL GAIN For several years, Princeton University computer sciences graduate student Dan Wallach evaluated remedies for the pain of repetitive stress injury (RSI). Wallach recommen...

Full Circle Marketing

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FULL CIRCLE MARKETING by Mike Manes Your agencys marketing program should answer four key questions. Life is a Circle Marketing is about Life! At a...

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