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Articles tagged with mistakes

The Ten Commandments Of Customer Service

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AlDiamond1
Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM
THE TEN COMMANDMENTS OF CUSTOMER SERVICE by Al Diamond I. Do things right-every time.Of course everyone tries to process items correctly. Why do we need to be so absolute in this command...
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The Value Of Making Mistakes

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CMEditor
CompleteMarkets Editor, Chris Burand 4/30/2013 12:00:00 AM
THE VALUE OF MAKING MISTAKES by Chris Burand In the December 24, 2001 Fortune magazine, Michael Schrage ...
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Workplace Management: Build Consistency

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CMEditor
CompleteMarkets Editor, Pamela Millard 4/30/2013 10:43:12 PM
WORKPLACE MANAGEMENT: BUILD CONSISTENCY by Pamela Millard When things go wrong, a typical first reaction is to think that the employee made a mistake or failed to follow procedures. Often...
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Wowing Employees: The Foundation To High Profits

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LynnThomas
Lynn Thomas 5/29/2013 12:00:00 AM
WOWING EMPLOYEES: THE FOUNDATION TO HIGH PROFITS by Lynn Thomas Recently, I participated in a 10-day road show for an insurance company. During a dry run of my presentation on customer re...
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