INFORMATION DATE 19910805 DESCRIPTION USDOL Program Highlights on Safety and Health Program Management SUBJECT Voluntary Safety and Health Program Management ABSTRACT Management Commitment and Empl...

VOODOO VALUATIONS by Chris Burand People pay dearly for simple answers. And many insurance agencies pay dearly for 'voodoo valuations' because they offer a quick and inexpensive way t...

Have you ever considered what just one customer is worth to your business over a five to ten year period or longer? Carl Sewell is one of the nation’s leading Cadillac dealers. In his book, Customers for Life, Sewell calculates the amount of revenue an auto dealer could realize from an average buyer if the dealership could keep the customer for life. Would you believe $332,000? And that’s just one customer! In this article, Vicki Lenz shares her top 10 reasons for creating customer loyalty.

INFORMATION DATE 19910815 DESCRIPTION USDOL Program Highlights on Waste Anesthetic Gases SUBJECT Waste Anesthetic Gases ABSTRACT The waste anesthetic gases and vapors of concern are nitrous oxide a...

WEATHER THE ECONOMIC STORM: INCREASE LIFE/HEALTH SALES by Carol Hammes If you arent selling Life/Health products, you might be ignoring a source of untapped income. But how do yo...

WEBSITE MARKETING: A BALANCING ACT by Richard Barry Although this article gets down to basics, it's not an introduction to website development or a 101 approach to interactive Internet c...

WHAT ABOUT THE YEARLY ACCOUNT REVIEW? by Grace Bauer Have you ever thought about completing a yearly account review of your insureds in Commercial and Personal lines? You might be thinking,...

Contractors face many risks on every project, from job site accidents to contract disputes. Insurance helps cover those risks, yet claims can still create stress, lost time, and added costs. You need to know where problems often arise and how they affect daily work.

The most common contractor insurance claim problems involve property damage, bodily injury, equipment loss, faulty work, and project delays that lead to financial disputes. These issues can disrupt schedules, raise expenses, and strain client relationships. This article explains how these claim problems develop and why they matter to a contractor’s business.

Follow this six-step program to keep ahead of the pack.
The idea of 'value-added' is changing. The term has become so overused that it's now of little value to most customers. So-called value-added resellers stay in business by discounting, rather than adding anything significant to their products. In service businesses, value-added usually means a few bells and whistles rather than extraordinary service.

WHAT BRANDING IS NOT by Patricia Berry Developing a consistent message is difficult when consumers can share their exp...