CompleteMarkets Editor

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What's A Soundbite?

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WHAT'S A SOUNDBITE? by Janine Reid 'I did not inhale.' 'I am not a crook.' 'Yeah, we've had fatalities before, but this is a dangerous bus...

What's So Bad About Loss-Ratio-Based Contingencies?

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WHAT'S SO BAD ABOUT LOSS-RATIO-BASED CONTINGENCIES? by Chris Burand This type of contingency contract makes sense for agents, companies and consumers. Since October 2004...

What's Your 'Ped Count'?

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What is your profit per employee per department (PED)? What has been your trend in PED over the last three years?...

What's Your Relationship to Fear?

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When you experience those fearful moments of awkwardness or self-doubt, what’s your response? Bill Cates describes how your response to the everyday fears in life (business and otherwise) will make a huge difference in how successful you become.

When Big Really Is Better Than Huge

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WHEN BIG REALLY IS BETTER THAN HUGE by Chris Burand Companies today are pushing, requesting, cajoling, and demanding that their agents produce bigger and bigge...

When Can You Break Even?

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WHEN CAN YOU BREAK EVEN? Some producers spend time worrying about the prices they charge without ever learning the prices they have to charge to break even. Their own business records, plus a li...

When Claims Practices Fail

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WHEN CLAIMS PRACTICES FAIL By Roy Phillips When one of your carriers handles a claim poorly, everyone suffers particularly you, the agent. From a product and servic...

When Is Bodily Injury Not Personal Injury?

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WHEN IS BODILY INJURY NOT PERSONAL INJURY? Dear (Customer Name), WHEN IS BODILY INJURY NOT PERSONAL INJURY? Does your firm carry Liability insurance? Of course, it does. And does your Lia...

When Your Customers Come Calling: Don't Undervalue Your Receptionist

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WHEN YOUR CUSTOMERS COME CALLING: DON'T UNDERVALUE YOUR RECEPTIONIST by Judi Newman More...

When Your Customers Come Calling: Telephone Rules For Everyone In The Agency

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WHEN YOUR CUSTOMERS COME CALLING: TELEPHONE RULES FOR EVERYONE IN THE AGENCY by Judi Newman ...

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