IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
Communications Marketing
Customer Service Planning
Finance/Accounting Risk Management 
Human Resources Selling
Legal and E&O  Technology
Life/Financial Services Glossaries
Management  Resources & Links

Letters (Customer Service)

Are You Sure Of Your Coverage?

This content has not been rated yet.

CMEditor
ARE YOU SURE OF YOUR COVERAGE? Dear (Customer Name), ARE YOU SURE OF YOUR COVERAGE? You're a prudent business owner. Naturally, you've protected your assets with insurance. But did you ...

Are Your CSR's Providing Real Customer Service?

This content has not been rated yet.

CMEditor
ARE YOUR CSRS PROVIDING REAL CUSTOMER SERVICE? by Jack Fries Are your CSRs doing what you expect? How do your customers perceive the service that theyre receiving? Does the l...

Asks For Referrals

This content has not been rated yet.

CMEditor
ASKS FOR REFERRALS Dear (Customer Name): You've been a valued customer for years at (Your Agency Name). As a discerning client, you recognize quality service. (Your Agency Name) is concerned w...

Audit Explanation - Credit

This content has not been rated yet.

CMEditor
Dear (Customer Name): RE: Policy Audit Period We have checked this final audit for your (Type of Policy) as to rate and computation. However, the payroll ...

Audit Explanation - Prepare, Prepare

This content has not been rated yet.

CMEditor
AUDIT EXPLANATION - PREPARE, PREPARE Dear (Customer Name), THERE'S SOMETHING YOU SHOULD KNOW ABOUT AUDITS . . . As you know, Workers Compensation and General Liability policies are su...

Audit Statement - Check Enclosed

This content has not been rated yet.

CMEditor
AUDIT STATEMENT - CHECK ENCLOSED Dear (Customer Name): RE: Policy Audit Period We have checked this final audit for your (Type of Policy) as to rate and computation. Howev...

Audit Statement - Invoice

This content has not been rated yet.

CMEditor
AUDIT STATEMENT - INVOICE Dear (Customer Name), RE: Policy Audit Period We have checked this final audit for your (Type of Policy) as to rate and computation. However, the payroll and other fi...

Auto Claims Options

This content has not been rated yet.

CMEditor
AUTO CLAIMS OPTIONS Dear (Customer Name): You're driving to a friend's house when a car roars out of a side street, smashing into your vehicle. There's no question of who's at fault - the other ...

Auto Coverage Cancellation

This content has not been rated yet.

CMEditor
Did you know that ...THE MAJORITY OF YOUR FELLOW DRIVERS HAVE HAD FEW OR NO ACCIDENTS WHILE DRIVING THEIR CARS?! In fact, The Insurance Institute...

Auto Customer

This content has not been rated yet.

CMEditor
AUTO CUSTOMER Auto Insurance In {NAME OF YOUR STATE} Is One Heck Of A Mess... And We're No Happier About It Than You Are! In fact, just about everybody has a legitimate reason to gripe about ...

Search Articles/Libraries 
Select a Category
Choose a Content Package