IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
Communications Marketing
Customer Service Planning
Finance/Accounting Risk Management 
Human Resources Selling
Legal and E&O  Technology
Life/Financial Services Glossaries
Management  Resources & Links

Developing A Personnel Plan

This content has not been rated yet.

CMEditor
DEVELOPING A PERSONNEL PLAN by Carol Hammes Many insurance agency managers will be in a position to hire at least one new em...

Focus On Client Service

This content has not been rated yet.

CMEditor
FOCUS ON CLIENT SERVICE by Carol Hammes It always seems as though theres good news and bad news in this industry. For agencies dealing with insurance company financial problems and th...

Centralizing Customer Service

This content has not been rated yet.

CMEditor
CENTRALIZING CUSTOMER SERVICE by Carol Hammes Time is a precious commodity for almost everyone. Ease and speed often take priority over minor price variations in purchasing anything from groce...

Cultivating The Agency Team

This content has not been rated yet.

CMEditor
CULTIVATING THE AGENCY TEAM by Carol Hammes Use these ingredients to build and maintain an effective operation. Whether your agency's business plan includes growth from internal pr...

Internal Perpetuation Planning

This content has not been rated yet.

CMEditor
INTERNAL PERPETUATION PLANNING by Carol Hammes One of the consequences of the prolonged period of competition in the Property/Casualty insurance marketplace is that a clear dicho...

Business Combinations: Surviving/Thriving With A Merger

This content has not been rated yet.

CMEditor
BUSINESS COMBINATIONS: SURVIVING/THRIVING WITH A MERGER by Carol Hammes These guidelines will help you meet the challenges of merging your agency. Most industr...

Agency-Company Relations: Company Contracts

This content has not been rated yet.

CMEditor
AGENCY-COMPANY RELATIONS: COMPANY CONTRACTS by Carol Hammes How to get - and keep - the best company contracts. INTRODUCTION The relationship between insurance agents a...

Insurance Companies And Agencies: The Partnership Dream

This content has not been rated yet.

CMEditor
INSURANCE COMPANIES AND AGENCIES: THE PARTNERSHIP DREAM by Carol Hammes A proven way to develop a mutually beneficial relationship with your carriers. Most insurance companies have ...

Selecting Insurance Companies

This content has not been rated yet.

CMEditor
SELECTING INSURANCE COMPANIES Agents Responsibility for Company Insolvency by Carol Hammes Beware these warning signs of carrier financial instability. Financial stability is ...

Profit Center Approach To Sales

This content has not been rated yet.

CMEditor
PROFIT CENTER APPROACH TO SALES by Carol Hammes Use this proven method to analyze the profitability of every sale. Insurance companies, hungry for more business, have been cutting s...

Search Articles/Libraries 
Select a Category
Choose a Content Package