IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
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The 10 Commandments Of Customer Service

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AlDiamond1
THE 10 COMMANDMENTS OF CUSTOMER SERVICE by Al Diamond These guidelines by Al Diamond for offering your customers world-class service speak for themselves. 1. Do things right ? e...

Front-Line Employees: Critical To Success

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CMEditor
FRONT-LINE EMPLOYEES: CRITICAL TO SUCCESS by Emily Huling CSRs can make or break your retention rate. In this document, Emily Huling discusses the proper methods for hiring, tra...

Insurance Distribution Trends And The Effects Of Change

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CMEditor
INSURANCE DISTRIBUTION TRENDS AND THE EFFECTS OF CHANGE It's remarkable that the insurance industry has experienced only evolutionary - not revolutionary - change in its structure, processes, s...

Imaging: A Powerful Tool To Increase Productivity

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CMEditor
IMAGING: A POWERFUL TOOL TO INCREASE PRODUCTIVITY by Sharon Cunningham Use these guidelines to implement a comprehensive imaging system. Many agencies are testing ...

Osha Handbook For Small Businesses, Part 1

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CMEditor
OSHA HANDBOOK FOR SMALL BUSINESSES (PART 1) SAFETY MANAGEMENT SERIES U.S. Department of Labor Occupational Safety and Health Administration OSHA 2209 1992 (Revised) ABOUT THI...

Producer Success Lesson 10

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RandySchwantz
PRODUCER SUCCESS LESSON 10: PREPARE YOURSELF FOR PHONE CALLS by Randy Schwantz Nothing happens until somebody sells something. To make sales happen, IMMS.com Key Sales Consul...

How To Prosper In Any Market

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CMEditor
HOW TOPROSPER IN ANY MARKET by Edward Curry You and your companies can work smarter together, regardless of market conditions. During a hard market, some companies impos...

Guidelines For Firing Employees

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DonPhin
GUIDELINES FOR FIRING EMPLOYEES by Don Phin When employers ask if they can terminate employees, theyre really asking, If I fire them, can they sue me? Before y...

Website Marketing: A Balancing Act

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CMEditor
WEBSITE MARKETING: A BALANCING ACT by Richard Barry Although this article gets down to basics, it's not an introduction to website development or a 101 approach to interactive Internet c...

Friendly Competition

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DonPhin
FRIENDLY COMPETITION by Don Phin In his book No Contest: The Case Against Competition, Alfie Kohn stresses that competition in an organization can become destructive unless it results in ...

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