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Dear (Customer Name), CUSTOMER SALUTATION GOES HERE THANK YOU! We appreciate your placing your HOMEOWNERS INSURANCE with (Company Name). We find that for convenience and service,...
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Take a plain telephone-message note, check the 'please call' box, write a brief message, and send it to 100 P/C insureds for whom you don't yet write any...
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Dear (Customer Name): All year round people rent home improvement equipment such as saws, drills...
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A few months ago, a client came to us with a last-minute project that required the services of...
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Sustainable earnings are the 'bottom line' of agency value. It's important for agency owners to...
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Service seems to be a catch-all word for whatever seems to be lacking in our agencies. Most of us have identified service areas as most important...
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See the woman on the left? Would you walk into her office and start chatting about the traffic or the weather? Would you try to engage her in...
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Selling in every industry and every size of business is changing so radically...
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Trying to get fish into the boat before catching them sounds crazy; it wouldn't make...
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Testing your disaster plan is about the only way to ensure that the plan is complete, accurate, functional, and up to date. Testing will also...