IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
Communications Marketing
Customer Service Planning
Finance/Accounting Risk Management 
Human Resources Selling
Legal and E&O  Technology
Life/Financial Services Glossaries
Management  Resources & Links

Crisis Management Plan - Crisis Impact Considerations

This content has not been rated yet.

CMEditor
Frequently, the risk management planning and formulation process is myopic in defining the magnitude of probable maximum loss exposures. A significant task in crisis management plan strategy formulation is broadly to identify and measure the various potential crises and loss exposures. The crisis and loss exposure assessment must remain broad in nature and not become inhibited by the traditionally narrow considerations of only those perils addressed by standard commercial insurance policies.
There are three primary categories to consider in the comprehensive crisis exposure analysis. The following are the categories identified for crisis assessment considerations:

Small Things That Make Customers Feel Good

This content has not been rated yet.

CMEditor
SMALL THINGS THAT MAKE CUSTOMERS FEEL GOOD Writing in Business Marketing, Kenneth Tupper, president, Revelle International, Miami, provides succinct tips about how to show customers you care about th...

Managing Risk: A Guide For Your Business Client, Part 4 Of 4

This content has not been rated yet.

CMEditor
MANAGING RISK: A GUIDE FOR YOUR BUSINESS CLIENT Part 4 of 4 INSURANCE AND RISK MANAGEMENT This is the generally accepted sequence of risk management activities: The risk of...

Employee Assistance Programs, 1

This content has not been rated yet.

CMEditor
EMPLOYEE ASSISTANCE PROGRAMS, 1 by Michael Manes 'Poor Old Mike' 'He was the best employee I ever had. Then, about two years ago, he started drinking. I really can'...

Protecting Workers In Imminent Danger

This content has not been rated yet.

CMEditor
INFORMATION DATE 19920827 DESCRIPTION USDOL Program Highlights-Responding to Workplace Emergencies TOPIC Worker Protection SUBJECT Protecting Workers in Imminent Danger ABSTRACT If a health or saf...

Csr Training

This content has not been rated yet.

CMEditor
CSR TRAINING Often people newly hired to work in an agency are given a quick tour of the office and briefly introduced to their associates. They may be given a copy of the office manual (if there is ...

Great Passers! Improve Two-Way Communication

This content has not been rated yet.

CMEditor
GREAT PASSERS! IMPROVE TWO-WAY COMMUNICATION by Michael Manes You might be passing along great ideas - but are your listeners receiving them? Who are Joe Montana, Terry Bra...

Promote Expertise & Service

This content has not been rated yet.

CMEditor
PROMOTE EXPERTISE & SERVICE Dear (Customer Name): Have you ever worried that you might not have insurance to protect everything you think needs protecting? Let (Your Agency Name) do the worrying fo...

Rental Income

This content has not been rated yet.

CMEditor
RENTAL INCOME Dear (Customer Name): You'll collect your rents as usual this month, right? Maybe not, if you've had a loss by fire or other disaster. Your tenants may have nothing left to rent! If...

Personal Protective Equipment

This content has not been rated yet.

CMEditor
PERSONAL PROTECTIVE EQUIPMENT Hard hats, goggles, face shields, earplugs, steel-toed shoes, respirators. What do all these items have in common? They are all various forms of personal protective equi...

Search Articles/Libraries 
Select a Category
Choose a Content Package