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DOT DRUG AND ALCOHOL TESTING REGULATIONS: ARE YOU READY? by Karen Herson and Bill Current Do you know that if you employ anyone who must, in the course of his or her job, possess a commercial ...
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ESTABLISH PROFESSIONAL IMAGE Dear (Customer Name): At (Your Agency Name), we have been providing quality service for more than ( ) years. We have more than ( ) customers in the area who have insuran...
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RISK MANAGEMENT: KEEP SAFETY IN THE FOREFRONT Once your employees have gone through safety training, make sure that they use what theyve learned to make their jobs safer. When every work...
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CUSTOMER SERVICE: THE FIRST IMPRESSION by Skip Hyken It takes eight to 12 good experiences to make up for a single bad impression. To renew the confidence in a customer, yo...
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RISK MANAGEMENT FOR DISASTERS: THE INSURANCE SOLUTION If disaster strikes, how well you protect your business against the risks it faces can make the difference between survival and extinction....
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GOOD COMPENSATION PLANS ATTRACT GOOD PEOPLE by Mark Shlien Many agencies have had to change their approach to compensation during the recession. Faced with declining revenues and profits,...
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GENERAL CUSTOMER QUESTIONNAIRE Art Dannecker of the Westfield Companies developed this customer questionnaire for use by Westfield agencies: CUSTOMER QUESTIONNAIRE 1. From a personal ...
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WORKPLACE VIOLENCE, PART 1 by Charles Bader Workplace violence includes riots, protests, insurrections, and assaults that arise from outside the organization. Internal violence rang...
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Most workplace accidents occur in 'safe' workplaces. Why? Employee error.
What can you do? Employee motivation.
This article tells you to develop and implement an employee motivation program.
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WORK YOUR CONTACTS! by Ellen Lubin-Sherman Whether youre a recent graduate, looking to advance in your company, or trying to widen your social network, you need to work your list o...