IMMS Library

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Don't Let Change Cripple Your Company

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DON'T LET CHANGE CRIPPLE YOUR COMPANY by Emily Huling 'That's not our policy.' 'We tried that before and it didn't work.' 'It's not my job.' ...

The Influence Of A Horse’s Derriere

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THE INFLUENCE OF A HORSES DERRIERE by Pegi Flahault 'Dont rock the boat.' 'Weve always done it that way!' 'If it isnt broken, dont fix it.' Do these ...

Turning The Tide In Your Favor

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JohnGraham
THE BIGGEST JOB IN BUSINESS TODAY: TURNING THE TIDE IN YOUR FAVOR by John Graham Even the most self-assured and stoic among us feels the intensity of the times. The economic recovery seem...

Preventing Workplace Accidents

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According to officials at ITT Hartford, there are steps that can be taken to reduce injuries on the job: Strain and Sprains Modify job...

Ideas: From Concept To Concrete

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IDEAS: FROM CONCEPT TO CONCRETE by Mike Manes Legend has it that about 200 B.C., Julius Caesar Bordeaux, sales manager for General Chariots Inc., arrived late for the annual sales meeting. ...

Puttin’ On The Ritz — Building A Customer Service Culture

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PUTTIN ON THE RITZ BUILDING A CUSTOMER SERVICE CULTURE by Bill Wilson If youve ever stayed at a Ritz-Carlton hotel, Im betting that the experience was o...

Disaster Preparation Classes Target Small Businesses

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DISASTER PREPARATION CLASSES TARGET SMALL BUSINESSES If disaster struck your workplace, how well would you, and your employees cope until first responders arrive - which could take ho...

Prospecting Motivation

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PROSPECTING MOTIVATION Successful prospecting relies upon motivational discipline; it's the single most important contributing factor to it. Prospecting requires discipline, not as in punishment, b...

Legal Outline For California Agencies - Chapter 6

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LEGAL OUTLINE FOR CALIFORNIA INSURANCE AGENCIES CHAPTER SIX TRANSFERS TO THE NEXT GENERATION 6.1 Durable powers of attorney in case of disability. An agent is much more lik...

Loss Control Services Letter

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LOSS CONTROL SERVICES LETTER Use this letter to prospect for offering loss control services. Dear CUSTOMER NAME: If you read the newspapers, you know the problems that most...

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