IMMS Library

Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more!
Communications Marketing
Customer Service Planning
Finance/Accounting Risk Management 
Human Resources Selling
Legal and E&O  Technology
Life/Financial Services Glossaries
Management  Resources & Links

Respiratory Protection

This content has not been rated yet.

CMEditor
Fact Sheet No. OSHA 93-51 Lead Exposure in Construction RESPIRATORY PROTECTION Although engineering and work practice controls are the primary means of protecting workers, source control at constru...

Focus On Client Service

This content has not been rated yet.

CMEditor
FOCUS ON CLIENT SERVICE by Carol Hammes It always seems as though theres good news and bad news in this industry. For agencies dealing with insurance company financial problems and th...

Put Your Marketing To The Test And See How You’Re Doing

This content has not been rated yet.

JohnGraham
PUT YOUR MARKETING TO THE TEST AND SEE HOW YOURE DOING by John Graham All marketers are liars. Because were all marketers of one thing or another, were all liars. To ...

Selling Customer Service

This content has not been rated yet.

CMEditor
SELLING CUSTOMER SERVICE by Carol Hammes When losing a major Commercial account or watching the Personal Lines attrition rate go up, many agency principals are tempted to write it off to price c...

Successful Compensation Plans

This content has not been rated yet.

CMEditor
SUCCESSFUL COMPENSATION PLANS by Catherine Oak How much can you afford to pay non-owner producers? The typical response: It depends on the job perform...

General Osha Recordkeeping Requirements

This content has not been rated yet.

CMEditor
INFORMATION DATE 19921002 DESCRIPTION USDOL Program Highlights, General OSHA Recordkeeping Requirements SUBJECT General OSHA Recordkeeping Requirements U.S. Department of Labor Program Highlights ...

Past Due Account - Active Account

This content has not been rated yet.

CMEditor
PAST DUE ACCOUNT - ACTIVE ACCOUNT Dear (Customer Name), RE: BALANCE DUE ON ACCOUNT Our records indicate that the balance shown above was due ( ). I am truly concerned that you have not sent you...

Hazard Communication, 1

This content has not been rated yet.

CMEditor
HAZARD COMMUNICATION by Bill Grieb OSHA'S Expanded Hazard Communication Standard The Occupational Safety and Health Administration (OSHA) has expanded protection under its hazard ...

Crisis Management Plan - Development, Part 2

This content has not been rated yet.

CMEditor
The structured development, formulation, implementation and operating strategy as well as on-going enhancement of a comprehensive Crisis Management Plan typically involves the following five sequential phases:.

Hard Market Shenanigans

This content has not been rated yet.

CMEditor
HARD MARKET SHENANIGANS by the IIABA Faculty Some agents are deliberately underinsuring homes under an HO policy because their rates arent competitive. Theyre allegedly rel...

Search Articles/Libraries 
Select a Category
Choose a Content Package