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Claims Management: An Important Part Of A Successful Insurance Program

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CompleteMarkets Editor, Elizabeth Shaw 4/30/2013

CLAIMS MANAGEMENT: AN IMPORTANT PART OF A SUCCESSFUL INSURANCE PROGRAM by Elizabeth Shaw, CPCU This writing is based on one simple premise: The integration of claims management into a commercia...

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Successful Telephone Communication Techniques: Part 2

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CompleteMarkets Editor, Bruce Shaffer 4/30/2013

SUCCESSFUL TELEPHONE COMMUNICATION TECHNIQUES: PART 2 by Bruce Shaffer In 'Successful Telephone Communication Techniques: Part I,' we talked about initiating a phone conversation ...

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Successful Telephone Communication Techniques: Part 1

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CompleteMarkets Editor, Bruce Shaffer 4/30/2013

SUCCESSFUL TELEPHONE COMMUNICATION TECHNIQUES: PART 1 by Bruce Shaffer Do you find it hard to use the telephone to help build your business? A lot of people do. This two-part series...

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Ask Employees For Suggestions On Improving Performance

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CompleteMarkets Editor, Paul Serwinek 4/30/2013

ASK EMPLOYEES FOR SUGGESTIONS ON IMPROVING PERFORMANCE Paul Serwinek, Ph.D. A...

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Personal Protective Equipment, 2

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CompleteMarkets Editor, Rich Seeley 4/30/2013

PERSONAL PROTECTIVE EQUIPMENT by Rich Seeley Hard hats, goggles, face shields, earplugs, steel-toed shoes, respirators. What do all these items have in common? They are all various forms of personal...

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Skill Sets For A Successful Risk Management Career

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CompleteMarkets Editor, Ben Schull 4/30/2013

SKILL SETS FOR A SUCCESSFUL RISK MANAGEMENT CAREER by Ben Schull What does it take to have a long and successful risk management career? Pamela Rogers, director of risk management for Sears, Roe...

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Firing Without Fear

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CompleteMarkets Editor, Beth Schroeder 4/30/2013

FIRING WITHOUT FEAR: AVOIDING WRONGFUL TERMINATION LAWSUITS by Beth Schroeder and Andrew Kaplan Historically, the basic rule in this country has been that an employer could discharge an...

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Agency Valuation: Have The Fundamentals Changed?

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CompleteMarkets Editor, Bill Schoeffler 4/30/2013

AGENCY VALUATION: HAVE THE FUNDAMENTALS CHANGED? by Bill Schoeffler Which comes first, the chicken or the egg? Theres a general perception that agency value has been increasi...

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The Four Pillars Of Agency Management

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CompleteMarkets Editor, Bill Schoeffler 4/30/2013

THE FOUR PILLARS OF AGENCY MANAGEMENT by Bill Schoeffler and Catherine Oak There's no single ideal way to set up and ad...

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Three Ways To Lower Your Agency Value

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CompleteMarkets Editor, Bill Schoeffler 4/30/2013

THREE WAYS TO LOWER YOUR AGENCY VALUE by Bill Schoeffler and Catherine Oak When you sell your business, heres what youre really selling. When agency owners sell thei...

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